Refund policy

We offer a customer-friendly return and refund policy in line with UK consumer regulations.

Return Eligibility

• Items may be returned within 60 days of delivery.

• Products must be returned in their original condition, unused, and with all original packaging where possible.

• Proof of purchase is required.

Return Shipping

• Return shipping costs are fully covered by Trevion.

• Customers should contact us before returning an item to receive return instructions.

Non-Returnable Items

• None. All products are eligible for return provided they meet the return conditions.

Refund Process

• Refunds are issued to the original payment method used at checkout.

• Once the returned item is received and inspected, refunds are processed within 5 business days.

• Depending on your payment provider, it may take additional time for the funds to appear in your account.